How do i change my mobile no

Hi, @daha77. There are two ways to update your phone number, either directly in your QuickBooks Online (QBO) account by signing in to your Account Manager, or you can request account recovery.

If you are locked out of your QBO account because you no longer have access to your old mobile number, you won't be able to change it through the standard settings menu. Instead, you must use the Intuit Account Recovery process.

The process requires manual verification by our Account Protection Team because Intuit (maker of QuickBooks) takes your security seriously. With that said, you'll need to submit supporting documents for additional verification. If you can't receive a text code to log in, follow these steps:

1. Visit the Intuit Account Recovery page.
2. From the "What do you want to update?" dropdown menu, select Phone number.
3. Enter your userid, email address and phone number, then hit Continue.
   
   
   
   
4. Upload a clear, high-quality photo or scan of a government-issued ID, such as a Driver’s License, Passport, or State ID.

The team usually reviews these requests within one business day. You will receive an email from no_response@intuit.com with a link to reset your password and update your phone number once approved.

However, if you still have access to your email, QuickBooks may offer an alternative method for verifying your login. On the screen requesting the text code, look for a link that says "Try something else" or "Verify another way." Check if you can choose to receive the code through email instead of a text message. If this works, continue logging in and update your number immediately in your Intuit account:

1. In your QuickBooks account, go to your Profile next to the Gear icon. 
2. Select Manage your Intuit Account.
   
   
   
   
3. Click the Sign-in & security menu.
4. Change your phone number.
5. Once done, hit Save.
   
   Below are some helpful articles related to your concern, which you can browse for more information and detailed steps:

• Recover your Intuit Account if you can’t sign in
• Update or change your Intuit Account sign-in information

Following the recovery steps above is the most secure way to get you back into your books. Once the Account Protection Team verifies your ID, you'll be back in business in no time. I'm here if you have any questions during the process or if you need a hand navigating your settings once you're back in.