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August 24, 2025
Question

How do I mark automatically created PayPal accounts as inactive after deactivating the PayPal connector?

  • August 24, 2025
  • 1 reply
  • 2 views
I connected the PayPal connector to try it out and was not impressed. I disconnected it but see it created all these accounts in my chart of accounts. It's bad enough I can't delete accounts from my chart of account, but it's not even letting me mark them as inactive because it says they are related to a product. What product? How do I remove this product so I can mark these accounts as inactive? And you really should allow us to delete accounts that aren't being used.

    1 reply

    QuickBooks Team
    August 24, 2025

     Deactivating the PayPal connector does not automatically mark these accounts inactive; you must do this manually in the customer/vendor list, @ebooth.

     

     

    1. Go to the Expenses & Pay Bills menu and select Vendors.
    2. Find the PayPal customer/vendor accounts created by the integration.
    3. Edit each account and click Make inactive.


    Let us know if you have any other questions.