Question

How long does it take for qb to review a request for a refund as I submitted mine 2.5 weeks ago and heard nothing. My case is still open looking at the refund tracker.

Forum|Forum|4 years ago
December 13, 2021
1 reply
1 view

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QuickBooks Online - International

JoesemM

QuickBooks Team

I want to help you get your concern addressed right away, @userhello18.

QuickBooks review a refund request 7-10 business days after full verification. Since you submitted the request two weeks ago, I'd suggest contacting our Customer Support Team.

This way, they can check the status of your refund request. Before doing so, please review our support hours to ensure your concern gets addressed right away.

Also, you can provide the case number from the previous rep, I recommend providing the information to the next support. This way, you will no longer need to explain the full details again to make the process faster.

Here's how:

1. Click the (?) Help icon at the top.

2. Select the Talk to a human option, and then type it again when prompted.

3. Choose I still need a human, and then proceed with Contact us.

4. When asked by the bot, enter your concern, like " Review a refund request."

5. Click Let’s talk.

6. Select either Get a call or Start messaging option.

7. Please follow the on-screen steps to continue.

Please check this article to see the refund guidelines for Intuit products purchased through retail or online stores: Refunds for QuickBooks purchased at a retail or online store.

Additionally, here are some helpful references that you can check out about using QuickBooks Online:

Please keep in touch if there's anything else I can do to help you with the refund concern or any related matter with QuickBooks. I've got your back. Keep Safe, @userhello18.

U

userhello18Author

Thank you for responding,

I purchased directly with QuickBooks so my only support appears to be chat who has not been able to provide any assistance to date.

I have been on to 4 chat agents, one told me it takes 5-7 working days to review and today's chat agent said that's for processing the refund payment but that there is no time limit to review the refund request. I submitted it 12 working days ago so I think at this stage it's in limbo.

I asked for a phone number to contact or can they contact the billing team. I was told because I'm based in Ireland there is no phone number and the chat agent is unable to contact the billing team to find out why it's taking so long.

So considering I bought directly with QuickBooks online how else can I make contact or at least get someone to look at my request from 2.5 weeks ago?

Many thanks,

MaryLandT

Level 10

Thanks for getting back to us, userhello18.

I understand the importance of knowing the status of the refund request you've sent. It takes 60 days to get your money back from the purchased date.

Since we're unable to pull up an account here in the Community Forum, you can call our QuickBooks Customer Service Department. They can answer additional questions regarding returns and refunds. To get the phone number, please visit this link: QuickBooks Guarantee.

I'm also adding this link for an additional guide: Request a refund for your QuickBooks product. It includes steps and how to track the request.

Let me know if you need additional information about the status of your refund request. I'll be right here to provide answers to your questions.

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