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August 9, 2025
Question

In my new QB Online account, i have not seenthe Worker and employee option in the Menu tab. cwhat could be the reason is?

  • August 9, 2025
  • 1 reply
  • 1 view
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1 reply

ShyMae
QuickBooks Team
August 9, 2025

The reason you're unable to see the Workers or Employees menu could be due to browser-related issues, Hassan.


Corrupted cache files or data can prevent the system from loading correctly, causing menus to disappear.

 

Let's troubleshoot this by clearing your browser's cache. This process will provide a fresh start and help remove any unnecessary data that is preventing the Employees menu from appearing. If the issue persists, I recommend using another supported browser.

 

Let us know below if you require further assistance. We're always here to support you.