My software is not working what will i do

Hi there, rsbengineering.

Can you share more details about what happens when you use QuickBooks Online? I just want to make sure that we give you the right steps or information that can resolve the issue,

In the meantime, I'll share some steps that can resolve some the of the most common unexpected and browser issues when using QBO. 

Start by using an incognito/private browsing session or a different browser. Here are some of keyboard shortcuts to quickly open an incognito session: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

 
Once done, log back in to check if the software is already working fine. If it does, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online. 

You can reply below to add more details. The Community is always here to make sure you're able to use the software successfully.