My subscription stopped in March, then restarted in July. I'm missing past transactions. How do I get those transactions to show now? Thanks!

Hi there, @cmassella.

Let's get your missing transactions into QuickBooks Online (QBO) to maintain the accuracy of your records from the time you stopped and restarted your account.

Before anything else, are you referring to your past QuickBooks transactions or entries from your bank feeds?

When canceling your QBO account, you can keep your data for one year. This allows you to easily resume where you left off if you decide to return. During this period, the file will be in a read-only state unless you choose to resubscribe or reactivate your account, which you have already done.

However, if you're referring to your bank transactions, we'll have to update your bank connection to see and get your transactions. Otherwise, you'll have to manually upload them to the application.

For transactions created in QuickBooks, we can check the Audit Log report to see if these missing transactions were deleted. Once verified, we can recreate them manually based on their transaction types.

Here's how you can verify it:

1. Go to the Gear icon and select Audit Log.
2. Select the appropriate User, Date, and Events filters from the Filter drop-down menu.
3. Click Apply.
4. Locate the missing transactions.

From there, you can verify whether the transactions have been deleted. To recreate them, click the View button under the History column. Under the Event column, you'll find all the information you need to reinstate them.

You can check out this article for more details: Use the Audit Log in QuickBooks Online.

Feel free to reach out if you need further assistance in locating and retrieving your transactions, @cmassella. I'm just a post away to help you.

@cmassella 

Is is related to your bank transactions or else?