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1
1217 9622 75
January 9, 2021
Question

Payment of 5 rupees done yesterday but we are unable to save the files Do we need to pay the more amount and how, if more right now it is asking again 5 RS ??????

  • January 9, 2021
  • 1 reply
  • 1 view
My phone number: xxxxxxxxxx

1 reply

AlcaeusF
AlcaeusF
Level 14
January 9, 2021

Hi @1217 9622 75,

 

Welcome to the Community. Let's get you over to the support team to get you back on track.

 

Since you're still unable to save files after making a payment, I recommend contacting our QuickBooks support team. They'll be able to verify the subscription and help you further with the renewal.

 

Here's how you can reach them:

 

  1. Go to the Help menu at the upper right. 
  2. Choose Contact Us. 
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk. 
  5. Choose how you want to contact support.

Additionally, I recommend visiting the following article for more information about how to reactivate QuickBooks: How to resubscribe or reactivate QuickBooks Online.

 

Fill me in if you have additional questions about using QBO. I'm always here to help. Take care always.

1
1217 9622 75Author
January 9, 2021

Thank you for your Reply but we are unable to follow your steps

We are not finding the Solution to the problem

Please provide us the support contact details

My contact number is [phone number removed]

RenjolynC
RenjolynC
Level 9
January 9, 2021

Thanks for getting back here, 1217 9622 75.

 

I have removed your phone number for security reasons. If you're trying to renew your QuickBooks Online account, but the file hasn't been activated despite entering the correct activation code, you can contact our support team through chat or by sending an e-mail. They can pull up your account and help you resubscribe.

 

Here's how:

 

  1. Go to link: Contact Us.
  2. Select Managing your Account > Billing & Subscription.
  3. Under Here's how to connect with a QuickBooks expert section, click the Start a Message button or Email.

I'm adding this article for reference: Renew my account subscription. You can also visit our general help topics page for more articles and tutorials.

 

The Community is always available if you have other concerns with your QuickBooks Online account. Please feel free to add a reply below and I'll get back to you as soon as possible. Take care!

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