SOME OF THE PAYMENT RECEIVED ENTRIES ARE SUBTRACTED FROM CASH BALANCE INSTEAD OF ADDING IT

Let's review the payment entries received in QuickBooks Online, dawoodkhn84. I'm here to provide input when keeping track of receivable workflows in your account.

Beforehand, may I know how you entered the payments received into your company's data? Any additional details would be much appreciated.

If these payments were manually recorded within QuickBooks, I suggest reviewing the account type used when setting up payment transactions. If accounts like expenses are set up, receivables will decrease in your account's cash balances.

Thus, received payment entries must be recorded in an income account to increase balances on a cash basis.

On the other hand, if these transactions are from your connected online payments, it's best to reach out to your merchant services and verify how these entries are being recorded. Since QuickBooks is dependent on the information downloaded from them, cash balances on your account and reports may have been affected.

If you require detailed assistance when receiving and recording these transactions, you can seek additional guidance from your accountant. This way, balances on your data are accurate.

I'll also include this reference for more information: Resolve accounts receivable or accounts payable balances on a cash basis balance sheet in QuickBooks Online.

Moreover, you can start reconciling your accounts to ensure they always match your bank and credit card statements.

I'll be on this forum anytime you need further assistance managing payment transactions in your file. Stay safe, and have a good one!