The link to edit the payment method (javascript:void(0) does not respond at https://uk.selfemployed.intuit.com/home#/app/billing. have tried both Firefox and Chrome

Thank you for reaching out regarding the issue you're experiencing with updating your payment method, Joan. We understand how important it is to resolve this promptly.

To start, the "javascript:void(0)" error typically indicates that a button or link on the website isn't working correctly, often due to a browser issue.

Given that you have already attempted using various browsers, we can proceed with clearing your browser's cache. A buildup of cached files may lead to slower performance and issues with website display or functionality.

If the issue persists, the best option is to contact our phone support team. They have the necessary tools to investigate this further and assist you with updating your payment method.

Here's how to reach them:

1. Click this link: https://quickbooks.intuit.com/learn-support/en-uk/contact
2. Choose QuickBooks Self-Employed and describe your issue.
   
3. Click Continue to see the options for a Callback or a Chat with a support agent.

We're always available to assist if you have any questions. Please leave a comment below.