We want to refund half of a transaction. After clicking refund, it shows To issue a refund for this ACH bank payment, use Merchant Service Center." How do we do this?

You’ll have to submit an e-check refund through the Merchant Service Center, hugheswg.

Before anything else, if you’re refunding the transaction within the same day as the transaction took place, the payment will be voided. Otherwise, you’ll need to wait at least five business days since the initial entry.

Also, please take note of the following before issuing a refund:

• Credit card refunds can only go back to the original card used for the payment. You may need to verify this information with your customer.
• You can only refund up to the amount of the original sale.
• You can only refund a credit card payment within 90 days of the sale.

To get started, visit the Merchant Service Center. Then, refer to these steps:

1. Navigate to the Processing Tools tab, then select Refund an e-Check.
2. Set the date range for the payment you want to refund, then select Search.
3. Find the transaction you want to refund.
4. Once done, select Submit.

On top of that, refunding a transaction from the Merchant Service Center doesn't automatically update your books. You need to manually record the entry in QuickBooks. To do this:

1. Go to + Create and select Refund receipt.
2. From the Customer ▼ dropdown, select the customer you want to give a refund.
3. Fill out the fields with the same info on the original sale.
4. On the Refund from ▼ dropdown, choose the account you issued the refund from.
5. Then, select Save and close.
6. Once the refund transaction happens, you’ll need to manually match the refund receipt to your bank transaction.

If you require additional assistance, just let me know in the comments below.