Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?

3 replies

I
Ivan_GModerator
Moderator
June 8, 2024

Thanks for choosing QuickBooks Online (QBO), iyakaremye. I'm here to help you seamlessly avail of our plan and share details about the error notification you encountered.

 

The error code 81901 indicates an issue with processing your subscription payment or the credit/debit card you're using. This factor includes:

 

  • The card that you're using is out of date.
  • Your card is invalid or not supported by the system.
  • Your Financial institution (FI) declined the payment.

 

For reference, here are the accepted credit and debit cards in QuickBooks:

 

  • MasterCard
  • American Express
  • Discover
  • Visa

 

To fix this, I recommend using another payment method supported by QuickBooks while processing your subscription. If you're the primary admin of the company, you can also change/add it directly from the Intuit Account Manager page by logging in using your Intuit login credentials. Here's how:

 

  1. Log in to the Intuit Account Manager page.
  2. Pick the Payment methods menu and Add or Edit your payment information.
  3. Provide accurate and necessary details. Then, follow the on-screen process of updating or adding a payment method.

 

Furthermore, you may also contact your FI to confirm if they allow QuickBooks to charge your account.

 

In addition, you can also modify your payment method directly in your QBO account as a Primary user. To learn more about this and have more insights on handling this situation, please review this link: Fix subscription payment failed issues.

 

You may also use the Intuit Payment Wallet as your payment method in QuickBooks. It provides an easier way to pay your billing and subscription fees within QuickBooks products.

 

Please notify me by replying to this thread for more subscription and billing-related concerns. I'm always available to assist you. Take care.

4
4Gal
Level 5
June 9, 2024

@iyakaremye-franc 

Another option, you can purchase it via ProAdvisor.

H
Hexq934
March 10, 2026

When trying to connect my bank account for billing subscriptions, I keep getting error 81901?? We verified the business address and billing address.

J
JayCaeRQuickBooks Team
QuickBooks Team
March 10, 2026

Hello, Hexq943. Error 81901 occurs when a transaction is flagged for security reasons due to unusual activity or data discrepancies. Since you already verified the addresses, the issue lies in your browser cache or a specific setting within your bank.

 

To resolve this, we recommend refreshing the page or logging out and then back into your account. It can help clear any temporary communication glitches that the address verification cannot resolve.

 

If the issue persists, you can contact your financial institution to verify if there are any restrictions on their end. They can investigate the specific error you encountered and help ensure your future transactions proceed without delay.

 

If you have questions, feel free to reply below. We’re here to help.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement