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damonite84
February 16, 2026
Question

Why are many Transaction labels wrong based off one key word?

  • February 16, 2026
  • 1 reply
  • 1 view
I live in a town named "Southwest Harbor". Almost all transactions I do in town will automatically get the Transaction title to be "Southwest Airlines" even though I've never used them. I have to drill into every transaction and relabel it to match up to what business it's associated with. Even more frustrating, I have many set to auto catagorize and only sometimes it will recognize the business/category and other times it will revert to "Southwest Airlines" again

    1 reply

    Tori B
    Tori BQuickBooks Team
    QuickBooks Team
    February 16, 2026

    Hey there, @damonite84.

     

    Thanks for taking the time to reach out to the QuickBooks Community. I hope you're having a great day so far. 

     

    Let's try some basic troubleshooting steps to clear the automatic relabel of your transactions, such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your transaction titles. I'm including the links for all supported browsers that contain the steps to clear the cache below. 

     

     

    Once the cache has been cleared, please make sure you restart the browser so the changes can take affect. 

     

    That should do the trick. Please let me know if there is anything else I can assist you with. Take care! 

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