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2 replies

Moderator
January 21, 2022

I'll share additional troubleshooting steps to fix this, Frantravel.

 

When a browser stores too many online files, unexpected behavior like this can occur. Aside from clearing the cache. You can also use an incognito window. This helps fix browser-related issues since it doesn't save any site data. Here are the shortcut keys:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Alternatively, you can use a different supported browser.

 

You can also go to our Help Articles page. You'll discover topics and discussions here to assist you in completing some of your QuickBooks tasks.

 

Let me know if you need further questions or concerns. I'll be here to help you.