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1 reply

T
TirzahC
Level 4
December 5, 2021

I'm here to ensure you can post your bill entry without any further delay , actaxguru-gmail-.

 

May I know what error messages you encounter? It would be best to provide them here so that I can check if this is something that our product engineers are now working on. 

 

In the meantime, let's use the incognito browser and we'll have to perform the basic troubleshooting. Let's start by opening the program using an incognito window. It's the best place to spot browser hiccups. Here are the shortcut keys:

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If you're able to post it, you can go back to the main browser, then clear the cache to refresh it. 

 

Let me add this article to help you with bills and their payments: Enter bills and record bill payments in QuickBooks Online.

 

Keep me posted on how things turn out. I'll be around to assist you if you need anything else. Have a great day!

A
actaxguru-gmail-Author
December 5, 2021

Hello TirzahC,

Thanks for your feedback. Please be noted that I followed your instruction above but still doesn't work so please find the below attachment of that error messages.

 

Just your info, before this today just working as normal but after that the time that I contacted until now can't post any bills transactions. (those transactions is the same, from bill to another bills, nature, amount & other).

 

Thanks,

G
Giovann_GModerator
Moderator
December 5, 2021

Thanks for taking the time to go over the troubleshooting steps, actaxguru-gmail-.

 

I can share another way to fix this.

 

When the maximum number of Cambodian Riel(KHR) money is reached, an error notice appears. Splitting the transaction into two lines will help solve this problem. Please take a look at the image below.

 

If you need more information on how to record bills and payments, see this article: Enter bills and record bill payments in QuickBooks Online.

 

I've added this resource for future reference in case you need assistance with supplier credit: Handle supplier credits and refunds in QuickBooks Online.

 

Let me know if you need further assistance with the bill transactions. I'm always here to help you.

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