Will Quickbooks Time work with Quickbooks Essentials? Launch Quickbooks Time will not allow me into my account. It says I do not have permission but I am the Pri. Admin.

The time screen in Quickbooks online shows a green title bar with "Your account is connected to a Quickbooks Time account". When I click "Launch Quickbooks Time" it takes me to another window screen and displays this message "Login not allowed for this account Your account does not have access to submit time directly. Please talk to your Admin or sign in to your QuickBooks Online account." I have talked with customer service and they cannot determine the problem. I am the Primary Admin on the account and do not have access. I am not able to add a Time subscription because it says I already have an account. Anyone know how to fix this issue without paying an extreme amount of money for an upgrade from Essentials for other functions that I do not need. I just would like to have access to time tracking.