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A
adier
September 27, 2019
Question

I want to delete the online trial account on quickbooks. We have a different account and the trial account is interfering with me logging on to our active account.

  • September 27, 2019
  • 2 replies
  • 1 view

Want to delete company on trial account 

    2 replies

    JenoP
    JenoPQuickBooks Team
    QuickBooks Team
    September 27, 2019

    Let me help with your question about managing accounts, adier.

    The trial account will show up in the list of companies if you're using the same login for both accounts. It only gets deleted automatically a year after it has been cancelled. 

    The closest option we have is to change the Admin on the trial account. Then, remove yourself from there so you won't see it anymore once logged in. 

    You can either create a dummy email or ask the other user to become the new Master Admin of the trial account. Please see this link for steps: https://community.intuit.com/articles/1145808. 

    Let me know if you have other questions with your QuickBooks Online account. I'd be glad to help you again.

    A
    ajus
    May 20, 2020

    Why would Intuit force you to keep a canceled company intact that isn't needed.  I have tried to delete mine because I don't like having any data online that isn't necessary.  I have found no way to delete it, other than to wait the required year.  Has anyone made this work?

      C
      Charies_M
      Level 9
      May 20, 2020

      Thanks for checking this with us, ajus.

       

      I appreciate your interest in knowing more about process of cancelling a QuickBooks Online (QBO) account.

       

      Once you cancel a QBO account, we hang on to your data for up to a year. Thus, your account will stay under the Cancelled Companies section when you login. This is to make sure you can still have an access to your account in case you'd like to reactivate it.

       

      For now, you'll have to wait a year after the date of cancellation to permanently delete the company in QBO.

       

      Feel free to visit us again in the Community if you have any other questions or clarifications. I'm here to lend a hand. Take care and have a good one.

      A
      ajus
      May 20, 2020

      Hi Charles,

      Thank you for your response. My feedback is that it should be MY choice as to whether the account is maintained so that it can be reactivated.  This was a trial account and I have an active account so there is no reason for my banking or other data to be retained for a year.

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