Trying to create a new user, but shows message "Access is denied"

This error message can appear if your QuickBooks Online role does not have sufficient permissions to create a new user. Contact your Primary Admin or Company Admin to review your role and permissions. 

You can also use these articles as references to determine which user role best matches your tasks: 

• User roles and access rights
• Add and manage users

You can sign out and sign back in to refresh your session and apply the updated permissions. If the error continues after you update your user profile, your browser possibly have stored too much cached data. Open QuickBooks Online using a private or incognito browser window, or try a different supported browser to help QuickBooks Online recognize your updated login information and permissions.

After you successfully update your role and permissions, you can add a new user without encountering the same error.

Please let us know if you need further assistance. We’re here to help.