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T
tony61
January 28, 2020
Question

Can't Access Employee Tab. Cookies Disabled. I have enabled cookies on my browsers and still getting this error message. Have also tried clearing cache.

  • January 28, 2020
  • 4 replies
  • 7 views
No text available

4 replies

christine_w
christine_w
January 28, 2020

Hi tony61-

 

Are you trying to access the Employees tab on the app or are you using a browser? If so, can you please let me know the browser you are using?

 

-Christine

T
tony61Author
January 28, 2020

Hey Christine. I am using the app on a MacBook Pro. Chrome is my default browser. I have also tried switching to Safari. Both browsers have cookies enabled. 

christine_w
christine_w
January 28, 2020

Hi Tony61-

 

Ah, so just to confirm, you've followed the steps below for each browser, and you are still unable to access the Employees tab on both browsers? 

 

For Google Chrome:

    1. Select the 3 vertical dots in the top right hand corner
  1. Select Settings then  Advance
  2. Under Privacy and Security select Content Settings 
  3. Select Cookies andTurn off  Block third-party cookies 

For Safari:

  1. Select the Gear Icon in the top right hand corner
  2. Select Preferences  then Privacy 
  3. Next, to Block Cookies tick Never 

Keep me posted. 

 

-Christine

L
LizzyKate
May 18, 2020

Hi I have just bought a new MacBook Air 2019 and am having trouble in Safari accessing employees after ensuring the cookies aren't blocked. I can access Employees on Firefox though. Why is this?

katherinejoyceO
katherinejoyceO
Level 9
May 18, 2020

Thanks for joining in this conversation, @LizzyKate. It could be that your Operating System (OS) isn't updated, this is why you're unable to access employees using Safari. 

 

That being said, I'd recommend updating your OS to retain access to Payroll using Safari. Check this link as your guide: How to update the software on your Mac - Apple Support. 

 

For future reference, check out this article: Setting up automated pay runs. It helps you learn about how to automate pay schedules in QuickBooks Payroll.  

 

Let me know if you need more help with anything else. I'm always around here to assist. Take care.

 

 

Mark the post that answers your question by clicking on "Accept as solution".

D
dfurn
July 7, 2020

In case anyone else is still getting this problem, QB support guided me to a fix that worked for me.  On the Help menu, select Reset App Data.
Not sure exactly what it does but my Employees tab is working again.

D
dfurn
July 9, 2020

I spoke too soon. I'm continuing to get this problem at seemingly random times.  On each occasion I can "Reset App Data" requiring resigning in and re-setting up my tabs. 
I wish someone had a proper fix for this.

K
Kass_B
July 9, 2020

Hi dfurn,

 

I'm sorry to hear you're still experiencing this issue. If the steps provided to you are working as more of a workaround rather than an actual fix, we would suggest reaching out to the Support Team once more on 1800 046 038 to advise them of this. They can record your particular account details and escalate this as required to determine the root cause of the issue and how to resolve this. 

 

-Kass

P
philip20
July 18, 2023

This is still happening in July 2023. 

 

I believe QB has enough time to fix it. This is not free software we pay every month for the service. 

 

It only works if the cross-tracking is off. This a problem as users do not want cross-tracking!

 

Prevent cross-site tracking in Safari on Mac

Some websites use third-party content providers. You can stop third-party content providers from tracking you across websites to advertise products and services.

I
IntuitAikaQuickBooks Team
QuickBooks Team
July 18, 2023

Hi philip20,

 

Thanks for joining the thread. QuickBooks Online Payroll is an add-on service and is powered by Employment Hero (our payroll provider) which is why you need to uncheck Prevent cross-site tracking on your browser settings. 

 

Here's how to enable third party cookies in Safari:

 

  1. Go to the Safari menu, then select Preferences.
  2. Click Privacy, and ensure Prevent cross-site tracking and the Block all cookies option is not selected.

 

On the other hand, you can also use different browser like Google Chrome or Firefox to access your Employees tab. 

 

Feel free to drop a comment below if you need further assistance, we're here to help. 

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