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April 11, 2019
Question

Do not have an invite button to add an Accounting Firm. I have a Master Admin role and I do not have any firms at all. How do I Invite?

  • April 11, 2019
  • 1 reply
  • 1 view
I am using subscribing to QuickBooks Plus

1 reply

Adrian_A
Level 8
April 11, 2019

You can do a basic troubleshooting, paul31.

 

This is to check if this is caused by unusual program behavior.

 

First, you can use a private or incognito window since this will not record any data history. Second, if the error still persists, you can clear your browser's cache. Your search history can also be the reason why the invite button is not showing. Third, if you still encounter the same, you can use a different browser. There are instances that the browser you're currently using is not working.

 

If the steps that I provided will not work, I would suggest contacting our phone support. They have tools that can check your account in a more secure environment.

 

Here's how:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. From the Search tab, enter Contact Us.
  4. Select the Contact Us button.
  5. Choose Callback.

 

To know our support availability hours, visit this article: Get help with QuickBooks products and services

 

You can always come back to the Community team if you have other concerns.