Question

Has any other users had a fake trojan scam popping up when starting up quickbooks? Started last night & continued today and seems to happen whenever I start quickbooks.

Forum|Forum|7 years ago
May 7, 2019
3 replies
11 views

No text available

QuickBooks Online

Rustler

Level 15

what virus checker are you using? Have you checked their support to find out if this is known problem?

E

Ed118

Just got the same problem....fake warning with fake QB support number. I did not know. called for help.- Hindi accent with suspicions questions and sale speeches.

Reinstalled QB , tried to repair …. did not work.

not sure what to do. any advice would be helpful.

thanks a lot

Ed

I

IntuitSheila

Level 4

Hi Ed118,

Thanks for joining the thread. Are you using the QuickBooks Desktop version for US or Canada? If so, I would recommend reaching out directly to the Desktop Support team. That way, they can further check your account. Also, just a heads up that you've reached the Community page for QuickBooks Online Australia region. My resources is currently limited to the Australian version right now.

Here's also the link for the US QuickBooks Community where you can get answers to QuickBooks questions and find tips from experts: Ask the Community.

Post again if you have other concerns about QuickBooks Online Australia. Thank you and have a great rest of the day!

R

RCV

QuickBooks Team

Hi there, tturleys.

At his time, there's no reported case for other users who encountered fake trojan scam pop-up message. This scam message appears in the form of a pop-up window claiming that your computer has been infected and you need to take urgent action to get rid of it.

You can try closing the tab or window of the browser that hosted the pop-up. You can also open the Task Manager to end all running trojan application.

If you need further assistance, I'd suggest contacting your IT guy. They'll help you remove the pop-up message from appearing again when opening QuickBooks Online.

Please reply to this post if you need anything else. I'm here to help.

Z

ZGrant

I am now having this issue and no one at Microsoft or QuickBooks support has been able to help me. There's a fake popup that appears when I open my Quickbooks that says the file has been damaged and needs to be rebuilt or to call a fake customer service number. I did call the number and they wanted $1300 to fix the computer.

K

Klent

Level 8

Hi there, ZGrant.

It seems that you've encountered a customer support scam. Most of the time, they'll convince you that there’s a problem with your company file, then offer you a fix. To help you avoid fake customer support scams, I recommend reading our online security tips.

You may also coordinate with your local IT support. They can advise you what antivirus software to use so you can prevent unwanted pop-ups or any malicious adware.

I'm also additional this article to learn how to determine phishing, spam, spoof, or hoax emails: Identify suspicious activity, phishing scams, and potential fraud.

If you have any other concerns or questions, don't hesitate to add a reply below. I'll be around to help.

Z

ZGrant

Thank you for that advice, but it doesn't fix the problem. How did they get a pop up to occur within the QB software and why can't your tech's solve that issue? There's literally a pop up that happens in the middle of the screen once I open the QB software and if you hit close, it closes out the program. QB has already told me that this is a scam, but no one has been able to figure out how to remove this from our program. It comes up even before our company file is opened after starting QBs.

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded