I am trying to create payrun this week but QBKs showed message that an error has occurred while processing this job. What should I do to solve this?

Hi helen-nguyen,

Thanks for posting in the Community! At this time, we received reported issues when creating a new pay run. Rest assured our product engineers are diligently working on a fix.

Also, to ensure you'll get an update about the resolution status, I recommend reaching out to our QuickBooks Support Team. They can add your company to the list of affected users and provide this investigation number for easy tracking: INV-84681. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account through a web browser.
2. Click the Help button.
3. Select Contact Us.

Thank you for your patience while we're working for a fix on this. Message us back if you need any help.