Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
michael40
July 7, 2019
Question

I am trying to remove an application from my authorized list.User :- User Profile > Apps > Authorized Applications.There are 3 apps that cannot be removed...(Not used)

  • July 7, 2019
  • 1 reply
  • 2 views
MacOS, tried three different browser types, Safari, Chrome, Firefox.
All fail to remove the apps

1 reply

JessT
JessTModerator
Moderator
July 7, 2019

Hi Michael40,

 

Would you be able to tell us the name of the app, so we can check to see if there's an issue about disconnecting it?

 

On the other hand, you can try disconnecting QuickBooks from their page, if there's an option for that. If there's none, please have our phone or chat team see your setup to check it further. The have additional tools to see it.

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
  3. Choose how you would like to connect with them: either via Callback or Chat.

 

Please check this article for our support hours: Get help with QuickBooks products and services.

 

You can always go back to this thread if you have other questions.

M
michael40Author
July 8, 2019

The three apps are:

TSheets Time Tracking

Freshdesk

Time Tracker by eBillity

 

Each App has been removed at the vendor site and according to their systems it was successful. These accounts are no longer active so we cannot re-check any other removal methods on the vendor sites.

R
RCVQuickBooks Team
QuickBooks Team
July 8, 2019

Thanks for giving the name of the apps, michael40.

 

At the moment, I haven’t seen an open investigation for these apps. I'd suggest contacting our Customer Support Team.  They'll further investigate why the apps are not disconnected successfully in QuickBooks Online (QBO).

 

Here's how to reach them:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
  3. Choose how you would like to connect with them: either via Callback or Chat.

 

Please check this article for our support hours: Get help with QuickBooks products and services.

 

Please reply to this thread if you need anything else in QBO. I'm here to help.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement