Though cache files help QuickBooks processes, it can also cause unexpected issues. We can do browser troubleshooting steps to get rid of this possibility:
Let's use a private browser since it doesn't store cache files. Then, try clicking the employees again.
If you can do it successfully, we can go back to your regular browser and clear the cache storage.
We can also use other supported browsers as an alternative. Each of it uses different sets of cache files.
I'd also appreciate if you can provide additional details about this such as error messages or screenshots.
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