I have a question regarding my client, [removed]: Could you please let me know when she personally paid for her subscription?

Hi there, Lucy.

Since this is a public forum, I suggest contacting our QuickBooks Live support team directly. The support team has the tools to access the subscription details and can confirm the exact date your client began taking over the payment.

Here's how to reach them:

1. Log in to your QBO account.
2. In the upper-right corner of your QBO account, click the Help icon.
3. Go to Search, then enter Contact Support.
4. Click on the Contact Us tab.

You can also check out this article for the support hours: Get help with QuickBooks products and services.

The Community is always here if you need anything else.