I have tried twice to lodge the STP pay even, and both times got an email saying there is an error. The error is Error 14 Pay Event has reached its retry limit ?

Error code is Error 15

Hi MaggieD52,

That error can occur if there is a backlog with STP submissions and the Pay Event has tried to process a number of times and has timed out.

Please try creating an Update Event to submit the Year-to-date figures.

If this does not work please call us on 1800 046 038 so one of our experts can look into this for you.

-Rebecca

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