I'm new to QBO. The chat option won't connect & it won't accept my email address. Is it always difficult to get personal help?

Hi Robynshome, 

Welcome to the QBO family and I am sorry to hear about your experience. May I confirm if you were providing the email address you used to log into your QuickBooks Online file, please?

Besides chat, we also offer other personalised support channels. Please visit our Contact Us page and see which one works the best for you. 

Thank you.