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October 28, 2019
Question

Lodging BAS with ATO is not working. Says, An application error has occurred while processing your request. Can you please help me?

  • October 28, 2019
  • 1 reply
  • 0 views
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1 reply

October 28, 2019

Hi Iomilomidiva,

 

It seems to me that this might be a browser issue.

 

Please try clearing your cookies and cache to see if this resolves the issue.

 

Use the following link - https://quickbooks.intuit.com/learn-support/en-au/other-questions/how-do-i-clear-my-browser-cache-and-temporary-internet-files/01/263227#M12

 

If the error message persists, I would recommend contacting our Customer Success Team so we can further troubleshoot this. To contact our team:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
  3. Choose how you would like to connect with them: either via Callback or Chat.

 

Please check this article for our support hours: Get help with QuickBooks products and services.

 

Kristian