What to do with a Grey screen when in account settings when click on add logo?

Thanks for reaching out to us, hpalmer0. 

Let's work together to fix the issue of why you're getting a grey screen when trying to add a company logo in QuickBooks Online (QBO).

I replicated this on my end. I tried to update my company logo in QBO, and it works fine.

To get rid of this problem, I suggest performing the steps through a private/incognito window. The private window will not save any history, making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to add your company logo using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

Additionally, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change:

• Edit company settings in QuickBooks Online
• Understand the navigation menu in QuickBooks Online

You're always welcome to get back to me if you need further assistance with managing your company settings in QBO. I’ll be more than happy to work with you again. Have a good one!