While requesting authority at the time of payrun lodgement in STP , it shows pop up of error occured

Hello Office2-proactiv,

In order to best troubleshoot a specific error message that is displayed at the time when you request client authority while lodging a Pay Event, it may be best to speak to our support team directly.

Thank you for reaching out, but depending on the specific error message, it may be a few different causes. Please contact our support team directly:

1. Log into QuickBooks Online
2. Select Help in the top-right corner.
3. In the Search tab, enter Contact Us.
4. Click the Contact Us button.
5. Choose Callback. 

To know our support availability hours, please check this article: Get help with QuickBooks products and services. 

-Ken