Why am i still seeing an amount in the unapplied cash payment income (profit and loss report) when the transactions are matched to invoices?

Hi Suenath, 

This can happen if the date of the payment is prior to that of the invoice. If this is the case, changing the dates should correct the issue. 

If not, it may be best to contact one of our experts on 1800 046 038 so they can look into this for you. 

Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. From the Search tab, enter Contact Us.
4. Select the Contact Us button.
5. Choose Callback.

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