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B
Beagle
June 1, 2022
Solved

Why QuickBooks Online says your email isn't registered for receipt forwarding (and how to fix it)

  • June 1, 2022
  • 4 replies
  • 75 views
I keep getting an email from QBO saying my receipt wasn't received because it was sent from an email that's not registered for receipt forwarding. The email address is definitely registered though. Help!
Best answer by Emma_P

If a forwarded receipt bounces back with a message saying it wasn't received because your email isn't registered for forwarding, it's almost always a setup step that's missing rather than a problem with the email address itself. Here's how to get it working in QuickBooks Online.

Step 1: Set up your custom forwarding email

Each user needs their own custom forwarding address before QuickBooks will accept receipts from them.

  1. Go to All apps, then Accounting, then Receipts.
  2. Select Forward from email. If you've already created one, this shows as Manage forwarding email instead.
  3. Enter the email address you want to forward receipts from. QuickBooks adds @assist.intuit.com to the end of it.
  4. Select Next, confirm it's correct, then select Looks good and Done.

 

You can only register one forwarding email per user. If you need to change it later, go back to this section and select Update.

Step 2: Give the user permission to forward receipts

Registering the email address isn't enough on its own. The user also needs standard permissions with at least vendor access, and forwarding needs to be switched on for them specifically.

  1. Go to All apps, then Accounting, then Receipts.
  2. Select Manage forwarding email.
  3. Turn on the toggle next to each user you want to allow to forward receipts.
  4. Select Close.

 

This is the step that gets missed most often. If the address is registered but the toggle isn't switched on for that user, QuickBooks will still reject their emails as unregistered.

Step 3: Send it the right way

  • Send from the exact email address you registered in step 1, not a different personal or work address.
  • Attach the receipt as a PDF, JPEG, JPG, GIF, or PNG.
  • Keep each attachment between 46KB and 20MB, and put only one receipt per file.
  • If you use Gmail with a plus sign in your address (like name+receipts@gmail.com), that format may not register correctly. Use your plain Gmail address instead.

 

Once everything's set up, review your forwarded receipts under the Receipts tab so you can match or categorize them into your books.

Full setup details: Email receipts and bills to QuickBooks Online.

Still stuck after checking all three steps? Reply below and let us know what error message you're seeing.

 

4 replies

I
IntuitAikaQuickBooks Team
QuickBooks Team
June 1, 2022

Hi Beagle, 

 

Thanks for posting in the Community!

 

Once you have set up a custom email and give a user permission to forward receipt wherein the minimum requirement for access is a standard user with supplier permission, we'll need to ensure that they are switched on in the Manage Senders section of the Receipts tab.

 

Here's how:

 

1. On Transactions tab select Receipts.
2. Select Manage forwarding email.
3. Turn on the toggle for the users you want to give permission to forward receipts. 
4. When you're done, select Close. 

 

If an emailed receipt bounces back to their inbox it will describe the reason for the error, such as incorrect image format or not registered. For more detailed information, you can check on this article: Upload your receipts and bills to QuickBooks Online.

 

Let me know if you have any other questions on receipt forwarding and I'd be glad to help. 

T
TTHwyatt
September 28, 2022

I'm having a similar issue, I've been using receipt forwarding successfully for months, however; in the last week it has the receipts/emails I'm emailing form my verified receipt sender email address are bouncing. The 'undeliverable' emails I receive list the following error message: 'Your message wasn't delivered because the recipient's email provider rejected it.'

 

I've tried changing and re-loading my verified receipt sender email address, and have made various changes to the emails that I'm sending with receipts, in case the QDO spam filter has changed in some way, all with no success.

 

Regards Wyatt

I
IntuitSheila
Level 4
September 28, 2022

Hi TTHwyatt,

 

Thanks for posting in the Community!

 

This all depends on the email address you're sending from. You'll have to make sure the email address is a registered one on file and make sure to send the receipt to your custom email address @qbodocs.com and your file is up to 20MB only.

 

  1. Click on the Transactions tab.
  2. Click on Receipts.
  3. Click on Manage senders or Forward from email.
  4. Check the email address registered and that can send the receipts.
  5. If you want to update an email address, go to your email forwarding section, and click on Update.

Also, I'd recommend checking the email address in your Intuit Account manager making sure it is the same email address that has been verified and set up.

 

You can check this article to learn more about Email receipts and bills to QuickBooks Online.

 

Feel free to reply if you have more questions about QuickBooks Online

Emma_P
Emma_PCommunity ManagerAnswer
Community Manager
August 20, 2026

If a forwarded receipt bounces back with a message saying it wasn't received because your email isn't registered for forwarding, it's almost always a setup step that's missing rather than a problem with the email address itself. Here's how to get it working in QuickBooks Online.

Step 1: Set up your custom forwarding email

Each user needs their own custom forwarding address before QuickBooks will accept receipts from them.

  1. Go to All apps, then Accounting, then Receipts.
  2. Select Forward from email. If you've already created one, this shows as Manage forwarding email instead.
  3. Enter the email address you want to forward receipts from. QuickBooks adds @assist.intuit.com to the end of it.
  4. Select Next, confirm it's correct, then select Looks good and Done.

 

You can only register one forwarding email per user. If you need to change it later, go back to this section and select Update.

Step 2: Give the user permission to forward receipts

Registering the email address isn't enough on its own. The user also needs standard permissions with at least vendor access, and forwarding needs to be switched on for them specifically.

  1. Go to All apps, then Accounting, then Receipts.
  2. Select Manage forwarding email.
  3. Turn on the toggle next to each user you want to allow to forward receipts.
  4. Select Close.

 

This is the step that gets missed most often. If the address is registered but the toggle isn't switched on for that user, QuickBooks will still reject their emails as unregistered.

Step 3: Send it the right way

  • Send from the exact email address you registered in step 1, not a different personal or work address.
  • Attach the receipt as a PDF, JPEG, JPG, GIF, or PNG.
  • Keep each attachment between 46KB and 20MB, and put only one receipt per file.
  • If you use Gmail with a plus sign in your address (like name+receipts@gmail.com), that format may not register correctly. Use your plain Gmail address instead.

 

Once everything's set up, review your forwarded receipts under the Receipts tab so you can match or categorize them into your books.

Full setup details: Email receipts and bills to QuickBooks Online.

Still stuck after checking all three steps? Reply below and let us know what error message you're seeing.

 

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