I am saving the company address in Accounts and Settings sections. Later on when i come back to this section, again it shows as empty. Why this is happening?

Welcome to the Community space, @readment512. You may have missed a brief but necessary action when updating your company address in QuickBooks Online (QBO). Let’s work together to ensure your address is saved successfully and accurately reflected.

After saving the changes on the Company Address, Customer-Facing Address, and Legal Address fields in the accounts and settings, please ensure you select Done to complete the process.

Check out this screenshot for visual reference:

You may also visit this article to navigate this process: Change Company Contact Info in QuickBooks.

If you are still unable to save changes after following the details above, but have full admin access, I strongly recommend contacting our Live Support team. They have specialised tools to address issues like this.

Here’s how you can reach out to them:

1. Sign in to your QuickBooks account.
2. Click the Help (?) icon.
3. Use the Assistant or the Search tab to ask a question.
4. Select Contact Us to connect with a live expert.

To ensure timely assistance, please navigate through this article and refer to our support hours: Get Help with QuickBooks Products and Services.

An updated company contact information is undoubtedly essential to your operations @readment512. These details should help you complete this process effectively. If you encounter any difficulties or have additional questions, please mention me in the comments. Goodbye!