If a company that i am an admin for does not show on my profile what should i do

To restore your company, first check the QuickBooks Online company switcher. If it’s there, you’re close to regaining access. If not, follow the steps below to restore access.

Check the company switcher:

1. Sign in to QuickBooks Online.
2. Click the Gear icon, then select Switch company.
3. Find the missing company in the list. If it appears there, select it to access it directly.

If your company doesn’t appear in the switcher, confirm its status as an Inactive Client. If an accountant or QuickBooks Online Accountant (QBOA) manages your books, ask them to confirm whether the company is marked inactive on their end.

Verify you're using the correct email and credentials from when the company was set up or when you became the Primary Admin. If you have multiple Intuit accounts, sign in to each one to find the correct login.

You can submit a Primary Admin Claim if the steps above did not work. For more guidance and information, check this article: Request to be the primary admin or contact in QuickBooks Online.

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