Kindly assist us to change our admin account as the primary account holder left the company?

Changing your Primary Admin in QuickBooks Online depends on whether you can still access the former admin's account. If you can, log in and transfer the role. If not, please submit a Primary Admin Claim through Intuit to verify your identity and complete the transfer. Here are the two scenarios and the specific steps for each:

Scenario 1: The former Primary Admin is still reachable, or someone at the company can log in using their credentials.

1. Go to the Gear icon, then Manage Users.
2. Next to your name (Primary admin), click the dropdown and choose Edit.
3. Change the First name, Last name, and email.
4. Save changes afterwards.
5. Have the new admin accept the role through the email invitation.

Scenario 2: The former primary admin is completely unreachable (no access to their credentials or email). This requires a Primary Admin Claim request:

1. If you don’t have an account yet, create one. Make sure you have your driver’s license, government-issued ID, or passport.
2. Fill out the form.
3. Submit all necessary documents based on the type of business you're operating.
4. Check your email for the status update of your request.

Let us know if you have any other questions.