Help has arrived, @asignhCPA.Recently, we’ve received updates about the discontinued support for recurring transactions for some banks in India. Our engineers are now communicating with some providers and waiting for approval from the government concerning this. For now, you’ll want to update the payment details if you’re using Debit Card/Netbanking. Here are the steps below: Select the Gear icon and then Account and settings.Choose Billing & Subscription tab.Update the information in each section.Remove all the special characters on the address. Make sure it only contain letters, numbers, and spaces only.Include the correct region code (+91) in the Company phone number, then Save. I also recommend contacting our Customer Care team to add you to the list of affected users. This way, you’re able to receive notifications about this matter. Our representatives can also provide additional information and help you with the process. Don’t hesitate to let me know if you have other concerns besides monthly subscriptions. I’m always here to help in any way I can. Take care!

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asignhCPA

Question

Unable pay monthly subscription for Quickbooks plus - it is showing error message of Recurring not supported in this card. Tried using many cards. Help

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QuickBooks Online - India

MadelynC

Moderator

Help has arrived, @asignhCPA.

Recently, we’ve received updates about the discontinued support for recurring transactions for some banks in India. Our engineers are now communicating with some providers and waiting for approval from the government concerning this.

For now, you’ll want to update the payment details if you’re using Debit Card/Netbanking. Here are the steps below:

Select the Gear icon and then Account and settings.
Choose Billing & Subscription tab.
Update the information in each section.
Remove all the special characters on the address. Make sure it only contain letters, numbers, and spaces only.
Include the correct region code (+91) in the Company phone number, then Save.

I also recommend contacting our Customer Care team to add you to the list of affected users. This way, you’re able to receive notifications about this matter. Our representatives can also provide additional information and help you with the process.

Don’t hesitate to let me know if you have other concerns besides monthly subscriptions. I’m always here to help in any way I can. Take care!

asignhCPAAuthor

Thank you for your response. I have been in contact with support for over a week now and no luck so far.

I have done all the steps mentioned in your comment yet the payment gateway fails as soon as I try to make a payment. Customer support is sure aware of this issue but are not extending subscription date and have stated that my subscription will turn inactive by April 14th. The only assurance given is that quickbooks wont delete my data.

I don't understand why is it hard for quickbooks India to simply collect payment ? I have 4 different cards/ Netbanking/ Bank transfer options available.

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