We have tried refreshing, clearing cache, and logging in from different browsers and devices, but the issue persists for all team members.

Hello, Enesha. Thank you for reaching out and for taking the time to perform the basic troubleshooting steps on your end. Your efforts are greatly appreciated.

To address this issue as quickly as possible, we recommend contacting our Phone support team. They have specialized tools designed to securely review your account, identify the root cause of the problem, and provide the best resolution.

Here’s how you can get in touch with them:

1. Navigate to the Help (?) icon within QuickBooks Online.
2. Select the Search tab, then click the Contact Us button.
3. Enter your concern in the field provided.
4. Please choose your preferred method to connect with our experts.

If you have additional questions or need further assistance, feel free to leave a comment below, and we’ll be happy to help.