Are you able to help me cancel my online subscription and am unable even when i have followed the steps but cannot see the option to cancel.

Hello, @robertarugunda-g.

Ensuring you can access every single option in your QuickBooks Online (QBO) company is our priority. To cancel your subscription, you need to make sure that you log in as the Master Admin of your QBO account. 

Once verified that you have the access and still can't see the Cancel subscription button, I suggest running your QBO account using an incognito mode. A private browser prevents storing cache and web history to avoid issues when running frequently visited websites. Below are the shortcut keys you can use: 

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, cancel your online subscription again. If you don't experience the same thing, you have to clear your browser's cache to have a clean slate. If the same result, use another supported browser.

However, if the issue persists, I suggest reaching out to our Customer Care team to assist you to cancel your subscription. They can pull up your account in a secure place and help you perform the process on their end.

Keep me posted if you have further concerns about canceling your online subscription. I'll be on the lookout for your response. Have a good one.