Hi, Amr. Yes, you can update your tax location and request a refund for incorrect charges from QuickBooks Online. The tax applied to your QuickBooks Online subscription is based on your billing address.
To update your tax location, you can follow these steps below:
Sign in to your QuickBooks Online account.
Go to the Settings or click the Gear icon which is located in the upper right corner of your screen.
Select Account and settings.
Go to the Billing and Subscription.
Update your billing address to reflect your correct tax location.
Save your changes.
Just a heads up, changes made to your billing address will only apply to future subscription billing cycles, and previous charges will not be adjusted.
Nevertheless, if you believe you were charged incorrectly for your subscription fee, here's what you need to know:
If your subscription was purchase through an app store either Google Play or Apple's App Store, you'll have to request refunds directly through these app stores. You can also refer to their refund policies for guidance.
If you purchased directly through Intuit and suspect an incorrect charge, I recommend contacting our Payments Support Team. Given that this is a public forum, they have the tools to securely access your account and investigate possible duplicate or incorrect charges.
Once settled, please note that refunds will be processed back to the original payment method used for the subscription. For example, if your Visa card was used, the refund will return to the same Visa card. Refund processing will typically takes 5-10 business days to reflect on your card statement. You can check this article for more information: Request a refund for your QuickBooks product.
Feel free to reply if you need further assistance.
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