Colleague cant login

Added user to my QB account. They logged in first time but later lost password. Now they cant login in. How do I go about it?

Moderator

Welcome the the Community, Vincent. I want to ensure the user can access to your QuickBooks Online (QBO) account.

If the user forgot the password, he can reset it following these steps:

Go to the sign-in page.
Select Sign in a different way and choose how you want to verify your identity.
Check your QuickBooks registered phone or email for a message from Intuit or QuickBooks. Enter the code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
Select Continue.
When prompted, reset your password.

You can also check out these articles for additional troubleshooting steps:

Once the user is able to open QuickBooks, his now ready to work with QuickBooks.

If you have any other questions about logins, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

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