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December 3, 2025
Question

Enter your payroll totals for a pay date this quarter not working. error message - Something went wrong.Give us a minute and try again.

  • December 3, 2025
  • 1 reply
  • 4 views
No text available

    1 reply

    QuickBooks Team
    December 3, 2025

    Hi there, rjm4.

     

    I'm glad you pointed this to out to us. If you're experiencing issues when entering payroll totals, there are a few basic troubleshooting steps you can perform.

     

    Try the following:

     

    1. Try using a private or incognito browser. 
    2. Restart your browser. 
    3. Add Intuit as a trusted site.

     

    To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

     

    If issue persist, I highly recommend contacting our Live Support team. They can offer step-by-step guidance suited to your situation, ensuring you get the most accurate solution.

     

    Here’s how:  

     

    1. Go to the Help icon. 
    2. Click the Search tab and select the Contact Us button.
    3. Enter your concern in the designated field. 
    4. Choose a way to connect with our experts. 

     

    If you have additional questions, comment below.