Hello, I'm adding a new user with company admin role. QBO wants to me to verify by sending code to my phone, but the code does not arrive to my phone. Can you help?

Hi Mhando, I’d like to share a few common reasons why you might not have received the verification code on your phone while adding a company admin.

Here are a few things you can double-check:

• Ensure the phone number associated with your account is accurate. QuickBooks may display the last 4 digits to help you confirm this.
• Make sure your phone can receive SMS and has a stable reception. Issues like roaming, poor network signal, international travel, or temporary network congestion can cause delays or block messages.
• Some mobile carriers disable 5-digit short-code messages by default, even if you can receive regular texts. Contact your carrier to confirm if short-code messaging is enabled and request activation if necessary.
• Check if your phone is in "Do Not Disturb" or airplane mode, as these settings might prevent SMS delivery.

For more detailed information on troubleshooting the verification code, please refer to this article: Recover your Intuit Account if you can’t sign in.

I’ll keep this conversation open for any future updates or questions you have.