How to delete a primary admin who has left the company and we have already deleted him as a user without changing his role first ?

Hi there, Farooq.

Before anything else, I'd like to know how you deleted him as a user without changing the role, or if he has another role that you removed?

Deleting a primary admin isn't possible since they are the account owner, the person who created the QuickBooks Online (QBO) subscription, and is legally responsible for it. This role has access to billing, subscription management, and ultimate control of the company file.

You cannot change the admin role without logging in. Contact the previous primary admin to either obtain the login credentials or have them sign in and transfer the role.

Before proceeding, ensure that the person to whom you'll transfer the role is one of the company admins. Here's how:

1. Head to the Gear icon, then Manage Users.
2. Look for the user to whom you want to transfer the role. If you haven't added them, ensure to do so.
3. In the Role column, ensure they are listed as Company Admin. If not, select Edit to change it.
4. Select the ▼ dropdown from the Action column. Then, select Make primary admin.
5. Pick Change primary admin to confirm.

If you're unable to contact the current primary who left the company, you'll need to submit a request to our account protection team to transfer the role. You can read the full instructions in this article: Request to be the primary admin or contact.

Let me know if you have additional questions by leaving a reply below. We'll assist you promptly.