I am trying to add new user and followed the "Let's make sure you are you". I followed and confirmed but it goes back to my QBO without new user.

Thanks for checking in with us, Jolac - Middle East.

To ensure you can add a user in QuickBooks Online, make sure you're logged in as the Primary Admin of the account. Once logged in, you follow the steps below to add the user:

1. Sign in to QuickBooks Online.
2. Click the Gear icon ⚙ at the upper right corner and choose Manage users.
   
3. Tap Add user.
   
4. Select a user type and select the access rights for the user. Click Next.
5. Tick Next again.
6. Hit Save.

If you're still unable to add a user, we can press the F5 key on your keyboard to refresh the page. If the issue persists, we can do some of the basic troubleshooting steps by accessing your account in a private window. Here's how:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to the Manage users page and add a user from there. If it rectifies the issue, go back to your main browser and clear its cache to remove the browser's history. You may also try accessing your account using another supported browser.

To learn what a standard and other users can and can't do. Here's a detailed look at the different levels of access in QuickBooks Online:

User roles and access rights in QuickBooks Online.

Add, delete, or change user access.

It'll be always my pleasure to help if you have any other QuickBooks concerns. Just keep me posted in the comment section down below and I'll be sure to get back to you. Have a nice day!