I did not receive the verification code via SMS, and I also did not receive a phone call. Could you please check what might be wrong?

I understand how inconvenient it is to get held up at sign-in. We can work together to locate your code or submit a request to retrieve your account.

Verification codes may take a few minutes to arrive. Since you haven't received yours, please ensure 88811 and 97962 aren't blocked on your phone or log in to your mobile carrier's website. You can also select the I didn’t get a text message, or I didn’t get a phone call link on the product sign-in page to retry sending a new one.

Once you’ve done everything and still can’t sign in, use the account recovery form to verify your identity and regain access.

For additional concerns about your account, add a comment below. I'm always here to help.