Hi there, @rathnak. I'm here to make sure your concern will be addressed properly without a moment's delay.
Your concern is sensitive and requires confidential information about your Intuit account. I recommend reaching out to our QuickBooks Customer Care Support team. They can pull up your account, review your billing info, and assist you with your concern. You can send them a message by selecting the Start a chart option.
Here's how:
Click the (?) Help icon in the upper right-hand corner of the Dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click I still need a human.
Select Contact Us to connect with our live support.