QB is denying access to one of our new user. What can we do?

Hello, sab.

I'm here to help you provide troubleshooting steps to fix the "access denied" issue your user is facing.

First, ensure the user uses the correct email. If the invited email is associated with multiple accounts, it can complicate the invitation process.

If the user has verified their email login, ask them to use an incognito browser or any other QuickBooks-supported web browser to access the invitation.

If the problem persists, have the user try a different device. It can also be caused by an outdated operating system or specific IP address restrictions on the original device.

If you are still having trouble accessing the invitation, send a new invite or re-invite the user.

In addition, check this article to learn how to manage or delete user profiles in QuickBooks Online: Add and manage users.

Please feel encouraged to reach out to us here if you have any other concerns.