Signing in problem

I want to make sure you're able to change your password so you can get back to your business, @Gurman.

Since you no longer have access to the phone number, you’ll want to send a request to our account protection team to recover your account. I’ll show you how:

1. Take a photo or scan of your driver's license, passport, or other government-issued identification. Alternatively, a notarized document with your name and address might be used.
2. Fill out the form below with your info, and upload your ID or document.
3. Look for an email from no response@intuit.com with the following steps within one business day. If your request is approved, you will be sent a link to reset your password.

We'll respond to your request within one business day. Our business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. PT.

You can modify your phone number or other information once you're back in your account. For extra security, our general support team were unable to access to update your info.

If you’re still unable to do so, I recommend you proceed with reaching out to our QuickBooks Support Team. One of them will be able to pull up your account and further help you update the details.

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern in the and click Let's talk.
4. Select Get a callback or Start a chat.

For Plus, Essentials, and Simple Start, our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, we’re available any time, any day.

For additional reference, I've attached a link you can use to reset the account user ID in QuickBooks: Change your email, user ID, or password for QuickBooks Online

Further, check out these articles below on how to update your QuickBooks credentials, email, and set up two-steps verification:

• Get help if you can't sign in to your QuickBooks Online account.
• Verify your account with multi-factor authentication.
• Change your business name, contact info, or Business ID No in QuickBooks Online.

Let me know if you have follow-up questions. If you have any other QuickBooks-related concerns, I'm always here to assist you. Take care.