Subscription was paid, however app saying suspended

Let me route you to the best help available who can check the subscription status of your account, jwire.

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I'd recommend contacting our Customer Care team. They're equipped to conduct a thorough investigation into the issue and guide you with a fix. In the meantime, access your company via a web browser to perform the procedure below. Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? page.
6. Select Continue.
7. Choose the Chat option to connect. 

In case you're unable to sign in to your account using either a browser or the QBO app, reach out to our support through this page: What can we help you with?

For more details about handling your QBO subscription, please see this article: Manage billing, payment, and subscription info in QuickBooks Online.

Moreover, would you like to track the status of your invoices and receive payments using the QuickBooks mobile app? Please refer to these articles for guidance on the necessary steps: 

• Invoices in the QuickBooks Online mobile app
• Process an invoice payment using the QuickBooks Online mobile

If there's anything else you need or you have other account management concerns, please don't hesitate to leave a reply below. I'm always ready to help.