Unable to get transactions for 1 accountHSBC-Savings - Error 185 - More security info required by your bank.

Hi there, Wchau. I appreciate you sharing details about your bank account connection. 

You'll encounter a Bank Error 185 when your financial institution requires more information after you've entered your credentials. 

As much as I'd like to assist you directly, this case requires further review by our live support team. Our experts can review your bank account connection settings and guide you on how to fix the error.

To reach them, follow these steps:  

1. Go to the Help icon, then select the Search tab.
2. Click Contact Us.
3. In the box provided, describe your issue.
4. Hit Continue and then choose the Chat option. 

For effective communication, please refer to this article for our support hours: Get Help with QuickBooks Products and Services.

In the meantime, I recommend manually uploading your bank transaction to the system. Once the connection is restored, please exclude any duplicate transactions, if applicable.

If you have any questions, leave a comment below. We're here to assist you.