The browser's cache may affect the issue of why you can't remove attachments in QuickBooks Online (QBO). At this time, you can perform some basic troubleshooting steps to isolate the issue. To save you time, you can use either of these keyboard shortcuts:
Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
From there, follow these steps to remove the attachments:
Go to the Gear icon, then tap on Attachments.
Look for the attachment you want to delete.
Click on the drop-down menu next to Download and select Delete.